ITIL Foundation Study Guide

April 5, 2023

Discover everything you need to know about the ITIL 4 Foundation Certification, including study materials, exam objectives, and preparation tips to boost your IT service management career.

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The ITIL 4 Foundation Certification is a must-have for professionals seeking to excel in IT service management. This article offers an in-depth look into the certification, guiding you through the entire process—from understanding what ITIL 4 Foundation Certification is, to selecting the best study materials, and ultimately achieving success on the exam.

What is the ITIL 4 Foundation Certification?

ITIL (Information Technology Infrastructure Library) is a globally recognized framework for IT service management (ITSM). The ITIL 4 Foundation Certification is the entry-level certification for professionals seeking a comprehensive understanding of ITIL principles, practices, and service value. This certification provides a solid foundation for IT professionals who want to implement ITIL processes in their organization, streamline service delivery, and enhance customer satisfaction.

ITIL 4 Foundation Study Guide

How to pass the ITIL 4 Foundation Certification (recommended study materials)


To pass the ITIL 4 Foundation Certification exam, you'll need a strong understanding of the ITIL framework and its best practices. The following study materials are highly recommended for success on the exam:

Official ITIL 4 Foundation book:

This comprehensive book, published by AXELOS, covers all the exam objectives and provides valuable insights into the ITIL framework, service value system, and guiding principles.

Amazon: https://www.amazon.com/ITIL-foundation-Axelos/dp/0113316070/

ITIL 4 Foundation Certification Training:

Participating in a reputable training course, either online or in-person, is an effective way to gain a deeper understanding of the ITIL framework. Make sure the training provider is accredited by AXELOS, and the course includes access to practice exams and instructor support.

Udemy: https://www.udemy.com/course/service-management-itil-4/

ITIL 4 Foundation Exam Practice Questions:

Practice exams are crucial for assessing your understanding of the ITIL framework and identifying areas where you may need to focus your study efforts. Many training providers include practice exams with their courses, but you can also find standalone practice exams from reputable sources.

Udemy: https://www.udemy.com/course/itil-4-foundation-practice-certification-exams-6-exams-q/

ITIL 4 Foundation Flashcards:

Flashcards are a great way to review and reinforce your understanding of key concepts and terminology. You can create your flashcards or find them available through various sources, including mobile apps and online platforms.

Online Communities and Study Groups:

Joining online communities or study groups can provide valuable support, insights, and resources from other ITIL 4 Foundation Certification candidates and certified professionals. These groups often share study tips, practice questions, and additional resources that can help you better prepare for the exam.

ITIL 4 Foundation Certification Exam Details

The ITIL 4 Foundation Certification exam is designed to test your understanding of the ITIL framework and its application in real-world scenarios. Here are the key details you need to know about the exam:

Format: The exam consists of 40 multiple-choice questions, with each question having four possible answers.

Duration: You have 60 minutes to complete the exam. However, non-native English speakers may be granted an additional 15 minutes upon request.

Passing Score: To pass the exam, you must achieve a minimum score of 65% (26 out of 40 questions correct).

Language: The exam is available in multiple languages, including English, French, German, Japanese, Portuguese, Chinese, and others.

Exam Delivery: The exam can be taken online through a proctored environment or at an accredited training provider's location. In both cases, you'll need to provide valid identification to verify your identity before starting the exam.

Exam Fee: The ITIL 4 Foundation Certification exam fee varies depending on your location and the exam delivery method. Typically, the exam fee ranges from $250 to $350, and it may be included in the cost of a training course.

Why should you get ITIL 4 Foundation Certification certified?

Earning the ITIL 4 Foundation Certification comes with numerous benefits that can significantly impact your career in IT service management:

  1. Enhance your credibility: The ITIL 4 Foundation Certification validates your understanding of the ITIL framework and its best practices, making you a more credible and knowledgeable professional in the ITSM field.
  2. Improve your job prospects: Many organizations value ITIL-certified professionals, as they can help improve IT service delivery and customer satisfaction. Having this certification on your resume can open doors to new job opportunities and career advancements.
  3. Increase your earning potential: ITIL-certified professionals often command higher salaries compared to their non-certified counterparts. By obtaining the ITIL 4 Foundation Certification, you demonstrate your commitment to professional growth, which can lead to better compensation packages.
  4. Stay current with industry trends: The ITIL 4 framework has evolved to adapt to modern technology and service management practices. By obtaining the ITIL 4 Foundation Certification, you ensure your knowledge is up-to-date, allowing you to provide more value to your organization.
  5. Develop a strong foundation for further certifications: The ITIL 4 Foundation Certification lays the groundwork for more advanced ITIL certifications, such as ITIL 4 Managing Professional or ITIL 4 Strategic Leader. Achieving these certifications can help you advance further in your ITSM career.

By obtaining the ITIL 4 Foundation Certification, you demonstrate your commitment to professional growth and excellence in IT service management, making it a valuable investment in your career.

Frequently Asked Questions

What is the ITIL Foundation certification?

The ITIL Foundation certification is an entry-level credential in the IT service management field, focusing on the ITIL framework, principles, and best practices. It provides a solid foundation for IT professionals looking to implement ITIL processes in their organization and enhance service delivery.

Is the ITIL Foundation certification worth it?

Yes, the ITIL Foundation certification is worth it for professionals seeking to boost their credibility, job prospects, and earning potential in the IT service management field. It demonstrates a commitment to professional growth and ensures your knowledge is up-to-date with industry trends.

How much does ITIL Foundation certification cost?

The ITIL Foundation certification exam fee typically ranges from $250 to $350, depending on your location and the exam delivery method. This fee may be included in the cost of a training course.

How hard is the ITIL Foundation certification?

The difficulty of the ITIL Foundation certification exam varies for each individual, depending on their prior knowledge and experience with IT service management. Proper preparation, including the use of recommended study materials and practice exams, will significantly increase your chances of success.

Can you self-study for ITIL Foundation?

Yes, you can self-study for the ITIL Foundation certification using the official study guide, exam prep books, flashcards, and other resources. However, attending an accredited training course can provide additional support and guidance throughout your preparation.

What are the 5 stages of ITIL?

The 5 stages of ITIL refer to the ITIL v3 framework, which includes Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 4 has evolved beyond these stages and now focuses on the service value system and guiding principles.

How long does it take to get your ITIL?

After passing the ITIL Foundation certification exam, you will receive your digital certificate via email within a few days. The exact timeline may vary depending on the exam provider's policies.

Who needs ITIL Foundation certification?

ITIL Foundation certification is ideal for IT professionals involved in IT service management, including service desk analysts, IT managers, project managers, consultants, and IT architects. It is also valuable for professionals seeking to transition into ITSM roles.

How long does it take to study for ITIL 4 Foundation?

The time it takes to study for the ITIL 4 Foundation certification varies for each individual. Generally, it takes 4 to 6 weeks of part-time study to cover all the exam objectives and recommended study materials thoroughly.

How much does the ITIL cost?

The ITIL Foundation certification exam fee typically ranges from $250 to $350. This cost may be included in the price of an accredited training course. Other ITIL certifications, such as ITIL 4 Managing Professional or ITIL 4 Strategic Leader, may have different costs.

Does the ITIL expire?

No, the ITIL Foundation certification does not expire. However, it is essential to stay up-to-date with industry trends and best practices to maintain your knowledge and relevance in the IT service management field.